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ATW.Net

Terms and Conditions

Effective: November 6, 2026. Last updated: November 6, 2026.

1. Agreement and acceptance

These Terms and Conditions (the "Terms") are a binding agreement between you and No Name Marketing, LLC, doing business as ATW.Net ("ATW," "we," "us," or "our"), operating from 13940 Cedar Rd 438, University Heights, OH 44118-3204, USA.

By creating an ATW account, joining an organization workspace, clicking to accept these Terms, or accessing or using ATW.Net products and services, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the services.

If you use the services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" and "Customer" refer to that entity.

2. Accounts and organizations

You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials, API keys, and other access materials associated with your account and organization, and for all activity that occurs under them.

Organization administrators control membership, roles, and billing settings for their workspace. You must ensure that users you invite have a legitimate business need for access and that you have authority to bind the organization for fees and these Terms.

Notify us promptly at [email protected] if you suspect unauthorized access. We may require additional verification to protect accounts and organizations.

3. Services description

ATW provides cloud software and related services under the ATW.Net brand. Products may include, without limitation:

  • ATW One: a Credits-based ERP and CRM workspace for customers, sales, finance, operations, and related business workflows
  • ATW Orbit: productivity apps that ship with the ATW ERP plan (base hosting tier plus a shared Credits pool), rather than as a separate per-user seat price or per-system SKU. Mail is an Orbit app: mailboxes may be added for users of the organization and hosted inboxes draw from the organization Credits pool. Orbit apps available today include Mail, Calendar, and Meetings; other Orbit apps (including Messaging, Docs, Spreadsheets, and Presentations) may be offered as Coming Soon or preview features where noted on our product pages
  • Hub: an Outlook-like inbox and workspace client that connects to ATW Orbit, Google Workspace, Microsoft Teams, and Outlook. Hub is included with every plan and is not a separate customer-paid SKU
  • Auth, Pay, and Directory: platform and supporting services for identity, payments, and directory features
  • One AI / Agents: AI-assisted features and agent tooling that draw on organization Credits and configuration where enabled

Features, availability, and product names may change over time. We may offer trials, beta or preview features, and optional add-ons. Beta and preview features are provided as-is and may be modified or withdrawn without notice. Marketing pages describe current offerings at a high level; the services you actually receive are those enabled for your organization under your plan and settings.

4. Acceptable use

You may use the services only for lawful business purposes and in accordance with these Terms, our policies, and applicable law. You agree not to:

  • Attempt unauthorized access to accounts, systems, or data, or probe, scan, or test the vulnerability of our systems without written permission
  • Interfere with or disrupt the services, other customers, or underlying infrastructure
  • Upload malware, or use the services to distribute spam, phishing, or other abusive communications
  • Misrepresent identity or affiliation, or use the services to violate others' intellectual property, privacy, or other rights
  • Resell, sublicense, or provide the services to third parties except as expressly allowed in a written agreement with ATW
  • Use AI or automation features in ways that violate law, these Terms, or the rights of others, or to generate content you present as human-authored where disclosure is legally required

We may investigate suspected violations and suspend or terminate access where we reasonably believe abuse, legal risk, or harm to the platform or other customers has occurred or is likely.

5. Customer data and confidentiality

As between you and ATW, you (and your organization) own the data, content, and materials you or your users submit to the services ("Customer Data"). These Terms do not transfer ownership of Customer Data to ATW.

You grant ATW a limited license to host, process, transmit, display, and otherwise use Customer Data solely as needed to provide, maintain, secure, and improve the services, to prevent or address service or technical issues, and as otherwise directed by you or required by law. Our handling of personal data is further described in our Privacy Policy.

You are responsible for the accuracy and lawfulness of Customer Data and for obtaining any consents needed to use the services with that data. We treat Customer Data as confidential and do not sell it. We may use aggregated or de-identified information that does not identify you or your end users for analytics, capacity planning, and product improvement.

Upon written request after termination, and subject to legal retention requirements and technical feasibility, we will make Customer Data available for export for a reasonable period, then delete or de-identify it according to our standard practices.

6. Fees, Credits, and billing

ATW ERP plans (base hosting tier plus a Credits pool), self-serve Credit purchases, trials, and add-ons are described on our pricing and product pages or in an order form or invoice we issue. Fees and included Credits depend on the plan and options you select. We do not invent or guarantee specific prices in these Terms; current commercial terms are those shown at purchase or in your organization's billing settings. ATW Orbit (including Mail), Hub, and related apps ship with the applicable plan as described on our pricing pages; we do not sell separate Mail, Hub, or Orbit per-system SKUs on the current marketing model.

Credits are a usage unit for applicable ATW products. Usage may draw from a shared organization Credits pool across apps, mail inboxes, storage, automations, AI, and Workforce. Additional Credits may be purchased self-serve or as otherwise offered in billing settings, at the rates then in effect. A detailed Credit rate sheet may be published separately; these Terms do not freeze specific per-meter rates.

Unless otherwise stated, fees are billed in advance for the subscription period, exclusive of taxes. You authorize ATW (and our payment processors) to charge the payment method on file. Late or failed payments may result in suspension. Except where required by law or expressly stated otherwise, fees are non-refundable.

Trials are limited (for example, one trial per organization domain where that policy applies). Unless a signup page, order form, or pricing page states otherwise, the standard trial includes ATW One, Workforce, Directory, and ATW AI only, with the trial Credits then in effect. Mail, Orbit mailboxes, and Sandbox are not included in the standard trial. Hub is included with every plan; trial access to Hub, if any, is as enabled for your organization at signup and described on our pricing pages. After the trial period, access to trial apps may continue subject to Credits and self-serve purchase options then in effect; we do not lock trial apps to read-only solely because the trial window ended. ATW pricing is organization hosting plus Credits with unlimited named seats; we do not charge a separate per-user Orbit or Mail seat fee.

7. Communications and SMS

We may send service, security, billing, and account messages by email or in-product notification. These operational messages are part of providing the services and are not optional while your account remains active, except where law requires otherwise.

Marketing email and SMS require separate consent where applicable. Text messaging for marketing and customer care is governed by our SMS Terms. Message and data rates may apply. You can review how we handle personal data in our Privacy Policy and manage certain choices via Your Privacy Choices.

8. Intellectual property

ATW and its licensors own the services, software, documentation, branding, and all related intellectual property. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the services during your subscription, subject to these Terms and your plan. No other rights are granted by implication or otherwise.

You may not copy, modify, reverse engineer (except to the extent this restriction is prohibited by law), or create derivative works of the services, or remove proprietary notices. Feedback you provide may be used by ATW without obligation to you.

Customer Data remains yours as described above. Third-party products or content you connect to the services remain subject to those third parties' terms.

9. Disclaimers and limitation of liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATW DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT CUSTOMER DATA WILL NEVER BE LOST OR CORRUPTED.

These Terms do not create a service-level agreement, uptime guarantee, or certification claim (including security or compliance certifications) unless set out in a separate written agreement signed by ATW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATW AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATW'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO ATW FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU HAVE NOT PAID FEES IN THAT PERIOD, ATW'S TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain disclaimers or limitations. In those cases, the limitation applies to the fullest extent permitted by applicable law.

10. Suspension and termination

You may stop using the services at any time and may cancel according to the cancellation controls in your account or by contacting support. We may suspend or terminate access immediately if you breach these Terms, fail to pay fees when due, create risk to the platform or other customers, or if we are required to do so by law.

We may also discontinue a product or feature with reasonable notice where practicable. Upon termination, your right to access the services ends. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, governing law, and accrued payment obligations) will survive termination.

11. Changes to these Terms

We may update these Terms from time to time. The effective and last-updated date at the top of this page will change when we do. For material changes, we will provide notice by email to the organization billing or admin contact on file, by in-product notice, or by posting on this page, as we reasonably determine.

Continued use of the services after the updated Terms become effective constitutes acceptance of the changes. If you do not agree, you must stop using the services and cancel before the changes take effect.

12. Governing law and contact

These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law principles. Subject to any mandatory consumer protections that cannot be waived, the state and federal courts located in Ohio will have exclusive jurisdiction over disputes arising from these Terms or the services, and you consent to that venue.

Questions about these Terms: