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ATW.Net

Privacy Policy

Effective: November 3, 2026. Last updated: November 3, 2026.

Introduction

No Name Marketing, LLC, doing business as ATW.Net ("ATW," "we," "us," or "our"), operated from 13940 Cedar Rd 438, University Heights OH 44118-3204, takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit atw.net or use ATW products and services, including ATW One (ERP/CRM), ATW Orbit, Hub, Mail, Auth (auth.atw.net), Pay, Directory, One AI, ATW Workforce (including the Google OAuth app ATW Workforce Personal Mail), and related communications by email, phone, and SMS/MMS.

By using our website or services, you acknowledge this policy. For product-specific messaging rules, see also our SMS Terms, Cookie settings, and Your Privacy Choices.

Information we collect

Personal information

We may collect personal information that you voluntarily provide when you:

  • Register for an account or start a trial
  • Sign up for a newsletter or product updates
  • Contact us through our website, phone, email, or SMS
  • Request a demo, consultation, or support
  • Use ATW One, ATW Orbit, Hub, Mail, Auth, Pay, Directory, One AI, ATW Workforce, or related apps

This information may include your name, email address, phone number, company name, billing details you submit, and any other information you choose to provide.

Automatically collected information

When you visit our website or use our services, we automatically collect certain information about your device and usage, including:

  • IP address (see ATW Analytics below for how we store it)
  • Browser type and operating system
  • Pages or screens visited
  • Time and date of visits
  • Approximate location derived from network signals where needed for security or service operation

ATW Analytics

We use ATW Analytics, our first-party analytics service, on atw.net and related pages. It loads a small JavaScript file that stores a pseudonymous visitor identifier in your browser localStorage and a session identifier in sessionStorage. These IDs are random UUIDs, not your name or email, until you submit a form that optionally links them to your contact information in our CRM.

ATW Analytics records page paths (including query strings where present), page titles, referrers, UTM campaign parameters, and custom events. Our servers also derive a truncated IP address (IPv4 /24 or IPv6 /48) and a salted hash of your IP address for abuse filtering and coarse geography. We do not accept IP addresses from the browser script. Raw analytics events are retained for about 90 days; daily summaries and journey data may be kept longer. When you submit a contact, trial, or lead form, we may store the analytics visitor and session IDs on your CRM record to understand how you found us.

We may also use third-party analytics or marketing tags (such as Google Analytics) as described in our Cookie settings. You can control cookies through your browser settings and the choices described on our Your Privacy Choices page.

How we use your information

We use the information we collect to:

  • Provide, maintain, and secure ATW products and services
  • Create and administer accounts, including sign-in through Auth
  • Improve our website, products, and user experience
  • Communicate with you about services, support, billing, and account updates
  • Send newsletters, product updates, and marketing communications you have opted into
  • Respond to inquiries and support requests
  • Monitor and analyze usage patterns and trends (including via ATW Analytics)
  • Detect, prevent, and address fraud, abuse, or security incidents
  • Comply with legal obligations

ATW Workforce and connected mailboxes

ATW Workforce (workforce.atw.net) lets you connect a personal mailbox to a Workforce agent so the agent can send and manage email on your behalf when you allow those actions. Google sign-in for personal Gmail uses the OAuth application named ATW Workforce Personal Mail (part of ATW Workforce).

Google user data we may access

When you connect personal Gmail with OAuth for Workforce, we may access Google user data for that mailbox only, as needed to perform the agent email actions you allow. That can include:

  • Mailbox identity (for example, the Google account email address and related account profile fields needed to show and bind the connection)
  • Message content, headers, and metadata when an allowed action requires reading or referencing a message
  • Drafts and related compose state when creating, updating, or sending mail on your behalf
  • Labels, folders, or similar mailbox structure only as needed to send, compose, or modify mail for that action

We request send, compose, and modify access for that user's mailbox. We do not use the connection as a general inbox archive or for background scanning unrelated to actions you allow in Workforce.

How we use Google user data

We use Google user data only to provide ATW Workforce features you request: connecting the mailbox, performing user-allowed agent email actions (send, compose, modify), and showing connection status in the product. ATW's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Gmail and other Google user data obtained through this connection are not used for advertising, are not sold, are not used for unrelated marketing, and are not used to develop, improve, or train generalized or non-personalized AI or machine learning models. That data is used only for the user-allowed agent email actions in Workforce described above.

Storage and processing

OAuth tokens for a connected mailbox are stored on ATW servers for that agent connection. We also store mailbox connection metadata needed to operate the roster (for example, the connected address and which agent it is bound to). We do not keep a standing copy of your Gmail mailbox content. Message content, headers, metadata, and drafts are processed through Google's APIs when Workforce performs an allowed action, and are not retained by ATW as a general email archive. Transient processing in memory or short-lived operational logs may occur while an action runs; those are not used as a mail store.

Retention, disconnect, and deletion

Tokens and connection metadata are kept while the mailbox stays connected to Workforce so the agent can act when you allow it. You can disconnect a mailbox in Workforce. You can also revoke ATW's access in your Google Account connections (or the equivalent settings for other providers). After disconnect or revoke, we delete or invalidate the stored OAuth tokens for that connection and stop using Google APIs for that mailbox. Connection metadata on the agent roster is removed or cleared as part of disconnect.

To request deletion of remaining Workforce mailbox-connection data, email [email protected] or [email protected]. Disconnecting in Workforce or revoking in Google does not delete messages already sent or stored in your Gmail account; manage those in Google.

Human access

ATW personnel do not read Gmail or other Google user data from this connection for advertising or unrelated purposes. Humans may access such data only when needed for support or debugging you request, for security investigations, or when required by law.

Sharing

We do not sell Google user data. We do not transfer or disclose Gmail or other Google user data to third parties for their independent use, advertising, or model training. We may share data with subprocessors and hosting providers solely to operate ATW Workforce (for example, cloud infrastructure that runs our servers), under obligations consistent with this policy. We may also disclose information when required by law.

Other providers (when offered) follow the same product purpose: tokens and mailbox metadata for the connection, API access only for actions you allow. Questions about Workforce mailbox connections: [email protected] or [email protected].

SMS messaging and consent

By providing your mobile phone number to ATW, you consent to receive SMS and/or MMS messages related to service notifications, account updates, project communications, support responses, and other information you have explicitly opted in to receive. Marketing SMS requires a separate, explicit opt-in where offered.

Consent may be obtained through one or more of the following methods:

  • Verbal consent during a phone conversation
  • Submission of a website or written form containing SMS disclosure
  • Inbound SMS initiated by you
  • Email or written authorization

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at [email protected]. Full messaging terms are in our SMS Terms.

Information sharing and disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

  • Service providers who assist in our operations (hosting, messaging, payment processing, support tooling)
  • Law enforcement or regulators when required by law
  • Professional advisors such as lawyers and accountants
  • A successor entity in connection with a merger, acquisition, or asset sale, subject to this policy

SMS data protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and similar technologies

We use cookies and similar technologies to operate the site, remember preferences, support sign-in and security on product subdomains, and understand aggregate traffic. Details and controls are described in our Cookie settings and Your Privacy Choices pages.

Security

We implement appropriate technical and organizational security measures to protect your personal information, including Google user data and OAuth tokens used by ATW Workforce, from unauthorized access, disclosure, alteration, and destruction. Traffic to our services uses encrypted transport (HTTPS/TLS). Access to production systems is limited to authorized personnel. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your rights

Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications (email unsubscribe links; SMS STOP)
  • Object to or limit certain processing where applicable

To exercise these rights, email [email protected] or [email protected], or use our contact form. Additional practical steps are on Your Privacy Choices. We may need to verify your identity before fulfilling a request.

Children

Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact [email protected] and we will take appropriate steps to delete it.

Contact us

Questions about this Privacy Policy or our practices:

Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this page and will be effective as soon as it is accessible. We encourage you to review this page periodically.

Effective / last updated: November 3, 2026.